# Yuma AI

Canonical: https://superficialanalysis.com/analysis/customer-support/yuma-ai

Customer support agents for ecommerce

Yuma AI automates ecommerce support through AI agents that work with help desks and storefront systems to handle customer requests and support workflows.

Website: https://yuma.ai

Sources reviewed: 2026-10-20.

Built for: Ecommerce brands and Shopify merchants

Workflows: Support ticket handling, Order support, Help desk automation

## Pricing

Pricing not captured in this profile. Check the company's website for current plans and terms.

## Integrations

- Help desks (company-stated): Zendesk, Kustomer, Gorgias
- Commerce (company-stated): Shopify

## Product scope

The company describes integrations with support tools such as Zendesk, Kustomer, and Gorgias, with a focus on high-volume ecommerce service.

## Questions for evaluation

Test refund and order-change permissions, escalation thresholds, and how agents follow your store's actual policies.

These are editorial evaluation questions, not results of an independent product test.


## Company facts

- Founded: 2023 [vendor-claimed] — Company-reported in public directory profile Sources: https://www.ycombinator.com/companies/yuma
- HQ: Boston [vendor-claimed] — Company-reported in public directory profile Sources: https://www.ycombinator.com/companies/yuma
- Headcount: 26 [vendor-claimed] — Company-reported in public directory profile Sources: https://www.ycombinator.com/companies/yuma
- Focus: Support ticket handling; Order support; Help desk automation [vendor-claimed] Sources: https://www.ycombinator.com/companies/yuma, https://yuma.ai

## Sources and research notes

This profile uses public sources only. Product descriptions and company details are company-reported, not independently tested.

- [Yuma AI — company directory profile](https://www.ycombinator.com/companies/yuma) (reviewed 2026-10-20)
- [Yuma AI — official website](https://yuma.ai) (reviewed 2026-10-20)

[Research methodology](https://superficialanalysis.com/methodology.md)