Overview
Stella manages inbound and outbound across phone, SMS, and email, and books appointments directly into your DMS and service scheduler through certified integrations. STELLA Catalyst handles outbound for sales, service, recalls, defectors, telematics, and declined services.
"With STELLA handling our inbound service calls, our Ford stores are now converting an average of 56% of booking opportunities into confirmed appointments — all without adding headcount or extending hours. Our top-performing store is hitting 70%. That’s not just a better customer experience; it’s real, measurable service revenue that also frees my team up to do additional outreach."
— Michelle Paschall, BDC Director, Sheehy Auto Stores, on Stella's landing page
